{"page":{"id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","name":"LaunchNotes","url":"https://status.launchnotes.com/","updated_at":"2026-05-04T23:20:09Z"},"incidents":[{"id":"01KQT73N55B1H0RGWYR3KF7N5W","name":"Notifications sent using the LaunchNotes email service provider may not be delivered on time","status":"resolved","created_at":"2026-05-04T19:23:13Z","updated_at":"2026-05-04T23:20:09Z","resolved_at":"2026-05-04T23:20:09Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01KQTMNFCH52Z53H261RA6P24M","body":"Sending has been restored.","created_at":"2026-05-04T23:20:09Z","display_at":"2026-05-04T23:20:09Z","incident_id":"01KQT73N55B1H0RGWYR3KF7N5W","status":"resolved","updated_at":"2026-05-04T23:20:09Z"},{"id":"01KQTJJHGA48C31R349CGHHQQB","body":"We have identified the issue and implemented a fix.","created_at":"2026-05-04T22:43:36Z","display_at":"2026-05-04T22:43:36Z","incident_id":"01KQT73N55B1H0RGWYR3KF7N5W","status":"monitoring","updated_at":"2026-05-04T22:43:36Z"},{"id":"01KQT73N55DHD78DB8QDW9T96R","body":"We are currently investigating deliverability issues with our LaunchNotes email broadcast service. All custom ESP users will not be effected.","created_at":"2026-05-04T19:23:13Z","display_at":"2026-05-04T19:23:13Z","incident_id":"01KQT73N55B1H0RGWYR3KF7N5W","status":"investigating","updated_at":"2026-05-04T19:23:13Z"}]},{"id":"01K97TQX9HZ1E5759E2R2FSMGA","name":"Announcement content changes not persisting","status":"resolved","created_at":"2025-11-04T16:21:00Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2025-11-04T19:22:43Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01K9854MGZ015ASNT2Q3JJ2X2A","body":"We recently made changes to our GitOps process to further improve how we deliver software. As part of that change, we introduced a small bug that broke name resolution between our core service and our content service. This resulted in content changes not showing on our public pages.  We implemented and deployed a fix and have confirmed all content persistence and caching is functioning correctly.","created_at":"2025-11-04T19:22:43Z","display_at":"2025-11-04T19:22:43Z","incident_id":"01K97TQX9HZ1E5759E2R2FSMGA","status":"resolved","updated_at":"2025-11-04T19:22:43Z"},{"id":"01K97TQX9H328WGBXTZ4N340SN","body":"Changes made in the announcement editor are not persisting to the content service.","created_at":"2025-11-04T16:21:00Z","display_at":"2025-11-04T16:21:00Z","incident_id":"01K97TQX9HZ1E5759E2R2FSMGA","status":"investigating","updated_at":"2025-11-04T16:21:00Z"}]},{"id":"01K4AT70CGWREAH0QX3851QAJ3","name":"Services are unresponsive","status":"resolved","created_at":"2025-09-04T16:51:01Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2025-09-04T21:52:32Z","impact":"critical","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01K4BBF46GPGWAGW7HPAN1T793","body":"Our database experienced an increased write load which brought several services off line.  We identified the problem and implemented a fix to resolve the immediate outage and prevent this class of incident from happening again in the future.","created_at":"2025-09-04T21:52:32Z","display_at":"2025-09-04T21:52:32Z","incident_id":"01K4AT70CGWREAH0QX3851QAJ3","status":"resolved","updated_at":"2025-09-04T21:52:32Z"},{"id":"01K4B445AD29B336H4J93RMR3E","body":"A fix has been implemented and we are monitoring the system.","created_at":"2025-09-04T19:44:13Z","display_at":"2025-09-04T17:44:00Z","incident_id":"01K4AT70CGWREAH0QX3851QAJ3","status":"monitoring","updated_at":"2025-09-04T19:44:40Z"},{"id":"01K4AT70CGWC74JPW3QG9EVDB2","body":"The application is currently responding 500.  We are investigating and will update when we have more information.","created_at":"2025-09-04T16:51:01Z","display_at":"2025-09-04T16:51:01Z","incident_id":"01K4AT70CGWREAH0QX3851QAJ3","status":"investigating","updated_at":"2025-09-04T16:51:01Z"}]},{"id":"01K1TYPKQRAF5052T5RPPF4A5B","name":"Customer pages experiencing TLS errors when loading","status":"resolved","created_at":"2025-08-04T16:30:12Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2025-08-04T21:20:06Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01K1VF9EA2GC1CZZV31N2KZCVX","body":"This incident has been resolved.","created_at":"2025-08-04T21:20:06Z","display_at":"2025-08-04T21:20:06Z","incident_id":"01K1TYPKQRAF5052T5RPPF4A5B","status":"resolved","updated_at":"2025-08-04T21:20:06Z"},{"id":"01K1V54XST7Z6AGM2FBQAZV7QN","body":"We have issued new certificates for the affected pages and are monitoring the situation.","created_at":"2025-08-04T18:22:52Z","display_at":"2025-08-04T18:22:52Z","incident_id":"01K1TYPKQRAF5052T5RPPF4A5B","status":"monitoring","updated_at":"2025-08-04T18:22:52Z"},{"id":"01K1V2FT7BSB41SJERNCT78XM8","body":"We have identified the issue and are working to renew the affected certificates.  Thank you for your patience is we work through this.","created_at":"2025-08-04T17:36:23Z","display_at":"2025-08-04T17:36:23Z","incident_id":"01K1TYPKQRAF5052T5RPPF4A5B","status":"identified","updated_at":"2025-08-04T17:36:23Z"},{"id":"01K1TYPKQRSBX6PZEJ8C1VPZ82","body":"Some customers' pages are experiencing TLS related errors. We are working to identify the issue.","created_at":"2025-08-04T16:30:12Z","display_at":"2025-08-04T08:45:00Z","incident_id":"01K1TYPKQRAF5052T5RPPF4A5B","status":"investigating","updated_at":"2025-08-04T18:28:21Z"}]},{"id":"01JSMA93VSGS3GFN31KFYCKR55","name":"Embed not rendering","status":"resolved","created_at":"2025-04-24T16:32:17Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2025-04-24T17:19:11Z","impact":"critical","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01JSMCZ0DY7WQKN17GXSR8SXTB","body":"The embed is now rendering properly","created_at":"2025-04-24T17:19:11Z","display_at":"2025-04-24T17:19:11Z","incident_id":"01JSMA93VSGS3GFN31KFYCKR55","status":"resolved","updated_at":"2025-04-24T17:19:11Z"},{"id":"01JSMCG9PQ7V846SNJVWCW5T3M","body":"A fix has been deployed, we are actively monitoring to ensure everything is continuing to work","created_at":"2025-04-24T17:11:09Z","display_at":"2025-04-24T17:11:09Z","incident_id":"01JSMA93VSGS3GFN31KFYCKR55","status":"monitoring","updated_at":"2025-04-24T17:11:09Z"},{"id":"01JSMA93VSGWVS8T2AQBR3241C","body":"We have identified an issue where the embed is not rendering due to a missing method, a fix is going out now","created_at":"2025-04-24T16:32:17Z","display_at":"2025-04-24T16:32:17Z","incident_id":"01JSMA93VSGS3GFN31KFYCKR55","status":"identified","updated_at":"2025-04-24T16:32:17Z"}]},{"id":"01JH658N7C2FH430Z97GYPXRXJ","name":"Degraded notifications performance","status":"resolved","created_at":"2025-01-09T18:29:42Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2025-01-09T20:47:12Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01JH6D4D6XHYWBVRW39MV7HVDC","body":"This issue has been resolved","created_at":"2025-01-09T20:47:12Z","display_at":"2025-01-09T20:47:12Z","incident_id":"01JH658N7C2FH430Z97GYPXRXJ","status":"resolved","updated_at":"2025-01-09T20:47:12Z"},{"id":"01JH67RHEZAM8VKXGE8HT3AAK1","body":"We have scaled up and the backlog queue has been depleted","created_at":"2025-01-09T19:13:20Z","display_at":"2025-01-09T19:13:20Z","incident_id":"01JH658N7C2FH430Z97GYPXRXJ","status":"monitoring","updated_at":"2025-01-09T19:13:20Z"},{"id":"01JH658N7C184WG254HV8N9KBT","body":"Due to a large number of concurrent actions, our notifications sending performance is degraded. We are working on a fix now.","created_at":"2025-01-09T18:29:42Z","display_at":"2025-01-09T18:29:42Z","incident_id":"01JH658N7C2FH430Z97GYPXRXJ","status":"investigating","updated_at":"2025-01-09T18:29:42Z"}]},{"id":"01J7436H5EBPNC7VW6FEZR0HZH","name":"Schedule announcement time picker crashes management app","status":"resolved","created_at":"2024-09-06T16:38:08Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-09-06T18:48:39Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01J74ANGEAC2GMM76WB8DG7JXP","body":"The fix has been fully deployed and confirmed. Scheduled modal works as expected.","created_at":"2024-09-06T18:48:39Z","display_at":"2024-09-06T18:48:39Z","incident_id":"01J7436H5EBPNC7VW6FEZR0HZH","status":"resolved","updated_at":"2024-09-06T18:48:39Z"},{"id":"01J748BT15K933KXDF23K8PTCM","body":"The fix is currently being deployed. We will be confirming this fix shortly.","created_at":"2024-09-06T18:08:24Z","display_at":"2024-09-06T18:08:24Z","incident_id":"01J7436H5EBPNC7VW6FEZR0HZH","status":"monitoring","updated_at":"2024-09-06T18:08:24Z"},{"id":"01J7436H5EC651K0DZMGK9AQAG","body":"The \"Schedule announcement\" modal on the announcement editor is currently causing the management app to crash. The root cause has been identified and a fix is currently being worked on.","created_at":"2024-09-06T16:38:08Z","display_at":"2024-09-06T16:38:08Z","incident_id":"01J7436H5EBPNC7VW6FEZR0HZH","status":"identified","updated_at":"2024-09-06T16:38:08Z"}]},{"id":"01J364YWJ9TXQVSV95FG1MSDE0","name":"Duplicate Notifications for Users (Internal Roadmap weekly roundup email)","status":"resolved","created_at":"2024-07-19T18:44:37Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-07-20T02:00:30Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01J36XX109JSJF447F7R82J4JJ","body":"Fix has been confirmed. Notifications are now at an optimal state.","created_at":"2024-07-20T02:00:30Z","display_at":"2024-07-20T02:00:30Z","incident_id":"01J364YWJ9TXQVSV95FG1MSDE0","status":"resolved","updated_at":"2024-07-20T02:04:38Z"},{"id":"01J36FDK3W5MG15J5F7XKH5CSQ","body":"The code fix for this issue has been deployed. We're monitoring it to confirm the issue is resolved.","created_at":"2024-07-19T21:47:24Z","display_at":"2024-07-19T21:47:24Z","incident_id":"01J364YWJ9TXQVSV95FG1MSDE0","status":"monitoring","updated_at":"2024-07-20T02:04:51Z"},{"id":"01J367XBG3KW1DTJ0NJCCJYTTE","body":"We've identified the issue and are working on a fix to prevent it for future roadmap update emails.","created_at":"2024-07-19T19:36:12Z","display_at":"2024-07-19T19:36:12Z","incident_id":"01J364YWJ9TXQVSV95FG1MSDE0","status":"identified","updated_at":"2024-07-19T19:36:12Z"},{"id":"01J364YWJ9B5VMETSRYBGQZ38M","body":"We are currently experiencing an issue where Management portal Users are receiving duplicate notifications for the Weekly Roadmap roundup email that is sent to internal users. Our system is inadvertently sending out multiple copies of the same notification to affected users. This redundancy may result in inbox clutter and potential confusion for our users. Our technical team is actively investigating the root cause and working on a resolution to prevent further duplicate notifications.\n\nSubscribers are not impacted by this issue.\n\nWe apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the problem.","created_at":"2024-07-19T18:44:37Z","display_at":"2024-07-19T18:44:37Z","incident_id":"01J364YWJ9TXQVSV95FG1MSDE0","status":"investigating","updated_at":"2024-07-19T18:44:37Z"}]},{"id":"01J3DZ82XN3HVPCH685T89FH1H","name":"SendGrid email notifications slowed and delayed","status":"resolved","created_at":"2024-07-22T19:38:42Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-07-20T01:55:00Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01J3DZ82XNQN7490DCMTBMM029","body":"Our backend email service has processed all email notifications. Metrics have returned to normal.","created_at":"2024-07-22T19:38:42Z","display_at":"2024-07-20T01:55:00Z","incident_id":"01J3DZ82XN3HVPCH685T89FH1H","status":"resolved","updated_at":"2024-07-22T19:38:42Z"},{"id":"01J3DZ82XNBMDJPN348YY1XAWV","body":"A configuration fix for our backend email service has been deployed. We will be monitoring metrics.","created_at":"2024-07-22T19:38:42Z","display_at":"2024-07-20T01:35:00Z","incident_id":"01J3DZ82XN3HVPCH685T89FH1H","status":"monitoring","updated_at":"2024-07-22T19:38:42Z"},{"id":"01J3DZ82XNCZ64AMEE6WNFPR0Z","body":"The root cause of the problem has been identified. A configuration fix for our backend email service is now in progress.","created_at":"2024-07-22T19:38:42Z","display_at":"2024-07-20T01:34:00Z","incident_id":"01J3DZ82XN3HVPCH685T89FH1H","status":"identified","updated_at":"2024-07-22T19:38:42Z"},{"id":"01J3DZ82XNVNWG8RRNER9E4EYP","body":"A problem with email notifications via SendGrid has been reported and confirmed. An escalation engineer has been paged and is actively investigating.","created_at":"2024-07-22T19:38:42Z","display_at":"2024-07-19T23:02:00Z","incident_id":"01J3DZ82XN3HVPCH685T89FH1H","status":"investigating","updated_at":"2024-07-22T19:38:42Z"}]},{"id":"01J3DQ4XVM4BK5T738M5Q77CTF","name":"Embed CDN Caching Issue","status":"resolved","created_at":"2024-07-22T17:17:10Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-07-19T02:00:00Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01J3DQ4XVMHS2ACCWJWZ14CAQR","body":"We've manually invalidated the cache and expect client machines to pull the code from /latest. The client may need to manually clear their browser cache. Additional changes were made to prevent this from happening again, details can be found in the incident write-up.","created_at":"2024-07-22T17:17:10Z","display_at":"2024-07-19T02:00:00Z","incident_id":"01J3DQ4XVM4BK5T738M5Q77CTF","status":"resolved","updated_at":"2024-07-22T17:19:37Z"},{"id":"01J3DQ4XVMV5CFN8R2TA2FKSCZ","body":"Embed users that integrate with it via our CDN are reporting errors.","created_at":"2024-07-22T17:17:10Z","display_at":"2024-07-15T18:00:00Z","incident_id":"01J3DQ4XVM4BK5T738M5Q77CTF","status":"investigating","updated_at":"2024-07-22T17:20:49Z"}]},{"id":"01HZJKRD41SZ1H8PC3C1BNV52Z","name":"Degraded OAuth Signing for Jira Integration","status":"resolved","created_at":"2024-06-04T21:51:19Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-06-24T14:49:04Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01J15BHMET6EM0ANV0XPB9DQE7","body":"The oauth issues affecting our Jira integration have been resolved.","created_at":"2024-06-24T14:49:04Z","display_at":"2024-06-24T14:49:04Z","incident_id":"01HZJKRD41SZ1H8PC3C1BNV52Z","status":"resolved","updated_at":"2024-06-24T14:49:04Z"},{"id":"01J01F352XYK8CGXHY58MDM2T3","body":"Login and re-authentication issues have been resolved. We will continue to monitor for disruptions to the app configuration flows. ","created_at":"2024-06-10T16:18:25Z","display_at":"2024-06-10T16:18:25Z","incident_id":"01HZJKRD41SZ1H8PC3C1BNV52Z","status":"monitoring","updated_at":"2024-06-10T16:18:25Z"},{"id":"01HZJKRD41YS3GRG40G7Y6RHD1","body":"Users have reported failures in authentication when attempting to access our Jira integration. Initial investigation revealed that the OAuth mechanisms were not functioning as expected, leading to authentication errors and disrupted service. We are actively working on fixing the issue. ","created_at":"2024-06-04T21:51:19Z","display_at":"2024-06-04T21:51:19Z","incident_id":"01HZJKRD41SZ1H8PC3C1BNV52Z","status":"investigating","updated_at":"2024-06-04T21:51:19Z"}]},{"id":"01HXWW3D9CG47C2GE9E24GYZD2","name":"Analytics dashboard partial outage","status":"resolved","created_at":"2024-05-15T00:58:09Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-05-15T04:22:09Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HXX7RYY4TSHHH04Q55A28S7A","body":"We have identified the issue and released an update that uses the proper comparison data to display the dashboards.","created_at":"2024-05-15T04:22:09Z","display_at":"2024-05-15T04:22:09Z","incident_id":"01HXWW3D9CG47C2GE9E24GYZD2","status":"resolved","updated_at":"2024-05-15T04:22:09Z"},{"id":"01HXX39TR38JTQ5ZWB2JCY54E4","body":"Analytics Dashboard is now back online for preset date ranges, but custom date ranges are still experiencing issues.","created_at":"2024-05-15T03:03:59Z","display_at":"2024-05-15T03:03:59Z","incident_id":"01HXWW3D9CG47C2GE9E24GYZD2","status":"monitoring","updated_at":"2024-05-15T03:03:59Z"},{"id":"01HXX1ZV40PC1PH9JR5SYQ8PBM","body":"Most charts are back online, but some components are still having issues with comparative dates. Continuing to investigate the remaining components.","created_at":"2024-05-15T02:41:03Z","display_at":"2024-05-15T02:41:03Z","incident_id":"01HXWW3D9CG47C2GE9E24GYZD2","status":"identified","updated_at":"2024-05-15T02:41:03Z"},{"id":"01HXWW3D9C4CPE4S30MMF0VY9J","body":"Preselected dates on the project dashboard are returning \"Not enough data\" for all charts.\n\nSelecting a specific date range from the date pickers returns data in the charts.\n\nWe have identified the incident and are working on a fix.","created_at":"2024-05-15T00:58:09Z","display_at":"2024-05-15T00:58:09Z","incident_id":"01HXWW3D9CG47C2GE9E24GYZD2","status":"identified","updated_at":"2024-05-15T00:58:09Z"}]},{"id":"01HW8NZRT33J6HNJB7RPWG0TV9","name":"Intermittent SSO Sign-In Failures","status":"resolved","created_at":"2024-04-24T18:30:47Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-04-24T19:00:22Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HW8QNXTS8YJ150TAG4ZKSX8D","body":"The fix has been deployed. Service has been completely restored. ","created_at":"2024-04-24T19:00:22Z","display_at":"2024-04-24T19:00:22Z","incident_id":"01HW8NZRT33J6HNJB7RPWG0TV9","status":"resolved","updated_at":"2024-04-24T19:00:22Z"},{"id":"01HW8P0EKA0KQ5S66K3T9CQGXF","body":"The cause of the intermittent single sign-on errors has been determined. A fix is being actively rolled out.","created_at":"2024-04-24T18:31:10Z","display_at":"2024-04-24T18:31:10Z","incident_id":"01HW8NZRT33J6HNJB7RPWG0TV9","status":"identified","updated_at":"2024-04-24T18:31:10Z"},{"id":"01HW8NZRT3S17QR0S8EDXNND82","body":"Customers are reporting intermittent errors during SSO (Single Sign-On) login attempts. We are actively investigating the issue.","created_at":"2024-04-24T18:30:47Z","display_at":"2024-04-24T18:30:47Z","incident_id":"01HW8NZRT33J6HNJB7RPWG0TV9","status":"investigating","updated_at":"2024-04-24T18:30:47Z"}]},{"id":"01HTGSPPCWD7ZTD9E2NATC50QT","name":"Private Page Login Issues","status":"resolved","created_at":"2024-04-03T01:38:16Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-04-03T02:10:45Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HTGVJ5GWE4VGKWG8RB0BSKTR","body":"Service has been restored. ","created_at":"2024-04-03T02:10:45Z","display_at":"2024-04-03T02:10:45Z","incident_id":"01HTGSPPCWD7ZTD9E2NATC50QT","status":"resolved","updated_at":"2024-04-03T02:10:45Z"},{"id":"01HTGV5RA37887N0KVCM9P3AQG","body":"Service has been restored. We will continue to monitor for any more issues. ","created_at":"2024-04-03T02:03:58Z","display_at":"2024-04-03T02:03:58Z","incident_id":"01HTGSPPCWD7ZTD9E2NATC50QT","status":"monitoring","updated_at":"2024-04-03T02:03:58Z"},{"id":"01HTGSRS39N4804VZZG1W6RJHW","body":"We have identified the issue and working on a fix. ","created_at":"2024-04-03T01:39:24Z","display_at":"2024-04-03T01:39:24Z","incident_id":"01HTGSPPCWD7ZTD9E2NATC50QT","status":"identified","updated_at":"2024-04-03T01:39:24Z"},{"id":"01HTGSPPCW4FVEECREA121DKYR","body":"Login to private pages may be temporarily disrupted. We have identified the issue and are working on a fix. ","created_at":"2024-04-03T01:38:16Z","display_at":"2024-04-03T01:38:16Z","incident_id":"01HTGSPPCWD7ZTD9E2NATC50QT","status":"investigating","updated_at":"2024-04-03T01:38:16Z"}]},{"id":"01HT3BR539V1Z99YCH1WTGXM9V","name":"Intermittent outages on the Announcement index page.","status":"resolved","created_at":"2024-03-28T20:24:16Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-03-28T21:08:26Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HT3E90BNSMTRVVE7M6S0QVBH","body":"Service has been restored.","created_at":"2024-03-28T21:08:26Z","display_at":"2024-03-28T21:08:26Z","incident_id":"01HT3BR539V1Z99YCH1WTGXM9V","status":"resolved","updated_at":"2024-03-28T21:08:26Z"},{"id":"01HT3DQKG5B7JGK618EQV2H3QF","body":"We have rolled out a fix and are monitoring affected pages.","created_at":"2024-03-28T20:58:55Z","display_at":"2024-03-28T20:58:55Z","incident_id":"01HT3BR539V1Z99YCH1WTGXM9V","status":"monitoring","updated_at":"2024-03-28T20:58:55Z"},{"id":"01HT3BV1FXGVJQXE7XZ8H9Z9ZY","body":"We have identified the error and are rolling out a fix for the issue.","created_at":"2024-03-28T20:25:51Z","display_at":"2024-03-28T20:25:51Z","incident_id":"01HT3BR539V1Z99YCH1WTGXM9V","status":"identified","updated_at":"2024-03-28T20:25:51Z"},{"id":"01HT3BR539M34WKZCW2J38961T","body":"We are experiencing intermittent outages on the announcement index page on project pages. Our engineering team is investigating a repair.","created_at":"2024-03-28T20:24:16Z","display_at":"2024-03-28T20:24:16Z","incident_id":"01HT3BR539V1Z99YCH1WTGXM9V","status":"investigating","updated_at":"2024-03-28T20:24:16Z"}]},{"id":"01HPMXWWZE3VM9G8KCPQ379636","name":"Google Auth difficulties logging into Management Portal","status":"resolved","created_at":"2024-02-14T23:05:44Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-02-15T02:25:00Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HPN99R8TX2FMQYP7X2X42GCS","body":"Authentication has been restored, and is stable.","created_at":"2024-02-15T02:25:00Z","display_at":"2024-02-15T02:25:00Z","incident_id":"01HPMXWWZE3VM9G8KCPQ379636","status":"resolved","updated_at":"2024-02-15T02:25:00Z"},{"id":"01HPN8XSDSDPCDDYN4G6E8CXPC","body":"We have pushed a fix, and authentication has been restored. We are monitoring the issue.","created_at":"2024-02-15T02:18:28Z","display_at":"2024-02-15T02:18:28Z","incident_id":"01HPMXWWZE3VM9G8KCPQ379636","status":"monitoring","updated_at":"2024-02-15T02:18:28Z"},{"id":"01HPN1WYWRY3BHQRYDDB26MTWW","body":"We have identified the cause of the issue and are working on a resolution. Users may be able to authenticate after reloading the page, and a more comprehensive fix is on the way.","created_at":"2024-02-15T00:15:40Z","display_at":"2024-02-15T00:15:40Z","incident_id":"01HPMXWWZE3VM9G8KCPQ379636","status":"identified","updated_at":"2024-02-15T00:15:40Z"},{"id":"01HPMXWWZESVB8ZNBFAV23GWDG","body":"Google Auth users may experience difficulty logging into the management portal. Our engineering team is investigating the incident.","created_at":"2024-02-14T23:05:44Z","display_at":"2024-02-14T23:05:44Z","incident_id":"01HPMXWWZE3VM9G8KCPQ379636","status":"investigating","updated_at":"2024-02-14T23:05:44Z"}]},{"id":"01HNNHHWSRM9QGYMENNXH345FR","name":"Management Portal Login Outage","status":"resolved","created_at":"2024-02-02T18:33:33Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-02-02T20:22:48Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HNNQSXQGP54NY9KFMMEMAYEC","body":"We have deployed a code change to resolve the login issue.","created_at":"2024-02-02T20:22:48Z","display_at":"2024-02-02T20:22:48Z","incident_id":"01HNNHHWSRM9QGYMENNXH345FR","status":"resolved","updated_at":"2024-02-02T20:22:48Z"},{"id":"01HNNHHWSRRJ90DYGNHX13FCFZ","body":"Some users have reported an error on login to the management portal.","created_at":"2024-02-02T18:33:33Z","display_at":"2024-02-02T18:33:33Z","incident_id":"01HNNHHWSRM9QGYMENNXH345FR","status":"identified","updated_at":"2024-02-02T18:33:33Z"}]},{"id":"01HMVK3TEYYSGB0ZR3SFQ727HQ","name":"Work Item Data Loss","status":"resolved","created_at":"2024-01-23T16:40:34Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-01-24T02:48:50Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HMWNXJYK7P0C82EQP811C553","body":"Data was restored around noon PST today, and have had no more data loss since. ","created_at":"2024-01-24T02:48:50Z","display_at":"2024-01-24T02:48:50Z","incident_id":"01HMVK3TEYYSGB0ZR3SFQ727HQ","status":"resolved","updated_at":"2024-01-24T02:48:50Z"},{"id":"01HMVZWMWSQEB13W7V10532QNP","body":"All of the deleted data has been restored and the code that caused this issue has been corrected.","created_at":"2024-01-23T20:23:51Z","display_at":"2024-01-23T20:23:50Z","incident_id":"01HMVK3TEYYSGB0ZR3SFQ727HQ","status":"monitoring","updated_at":"2024-01-23T20:23:51Z"},{"id":"01HMVK3TEY2E095XG29FK0NBF2","body":"A cleanup operation for inactive organizations incorrectly deleted work items from some active accounts. We're actively working to restore these objects from our most recent backup.","created_at":"2024-01-23T16:40:34Z","display_at":"2024-01-23T16:40:34Z","incident_id":"01HMVK3TEYYSGB0ZR3SFQ727HQ","status":"identified","updated_at":"2024-01-23T16:40:34Z"}]},{"id":"01HMFBXYRVCJV51V8HYBQA042Q","name":"Error adding new users","status":"resolved","created_at":"2024-01-18T22:44:09Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2024-01-19T01:27:26Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HMFN8YVWX5Z6DB8AM08NGH1K","body":"This incident has been resolved and users are able to be created again.","created_at":"2024-01-19T01:27:26Z","display_at":"2024-01-19T01:27:26Z","incident_id":"01HMFBXYRVCJV51V8HYBQA042Q","status":"resolved","updated_at":"2024-01-19T01:27:26Z"},{"id":"01HMFH9BQ5C1AJ97DT1MZN8JBM","body":"The update is deployed and we are able to add users again, we will be monitoring in case any other errors come in related to this deployment.","created_at":"2024-01-19T00:17:45Z","display_at":"2024-01-19T00:17:45Z","incident_id":"01HMFBXYRVCJV51V8HYBQA042Q","status":"monitoring","updated_at":"2024-01-19T00:17:45Z"},{"id":"01HMFFNX4NYFHFFX4VDQEZFSWY","body":"We are waiting for a deploy to go out that should remedy the situation.","created_at":"2024-01-18T23:49:39Z","display_at":"2024-01-18T23:49:39Z","incident_id":"01HMFBXYRVCJV51V8HYBQA042Q","status":"identified","updated_at":"2024-01-18T23:49:39Z"},{"id":"01HMFCJEY5Q7CV5TE6KB8EEG9W","body":"We noticed an issue with a database migration that prevented new users from being created.","created_at":"2024-01-18T22:55:21Z","display_at":"2024-01-18T22:55:21Z","incident_id":"01HMFBXYRVCJV51V8HYBQA042Q","status":"identified","updated_at":"2024-01-18T22:55:21Z"},{"id":"01HMFBXYRV7E621VVJW4E3QQYM","body":"We are currently investigating an issue with new users being unable to set up new user accounts.","created_at":"2024-01-18T22:44:09Z","display_at":"2024-01-18T22:44:09Z","incident_id":"01HMFBXYRVCJV51V8HYBQA042Q","status":"investigating","updated_at":"2024-01-18T22:44:09Z"}]},{"id":"01HJ6GB5B5HFYV8FGXCZPWHDJC","name":"Intermittent Issues with Feature Flags","status":"resolved","created_at":"2023-12-21T15:36:42Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-12-21T16:25:58Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HJ6K5C0DHD1Z9EBSA86SKXYV","body":"Our vendor has fully resolved the issue. Service impact occurred during 3:05PM and 3:32PM GMT.","created_at":"2023-12-21T16:25:58Z","display_at":"2023-12-21T16:25:58Z","incident_id":"01HJ6GB5B5HFYV8FGXCZPWHDJC","status":"resolved","updated_at":"2023-12-21T16:25:58Z"},{"id":"01HJ6H811H75AVHP2QFVZ4AAEK","body":"We're seeing restored functionality but are continuing to monitor the situation.","created_at":"2023-12-21T15:52:28Z","display_at":"2023-12-21T15:52:28Z","incident_id":"01HJ6GB5B5HFYV8FGXCZPWHDJC","status":"monitoring","updated_at":"2023-12-21T15:52:28Z"},{"id":"01HJ6GB5B5JDPPS4TD092YPC7B","body":"We use a third party to manage our product feature flags. That vendor is having an incident that is causing some features to appear as disabled in our application. We're working with them to ensure the issue is resolved quickly.","created_at":"2023-12-21T15:36:42Z","display_at":"2023-12-21T15:36:42Z","incident_id":"01HJ6GB5B5HFYV8FGXCZPWHDJC","status":"identified","updated_at":"2023-12-21T15:36:42Z"}]},{"id":"01HG4FCT1V1J45K4E0F4GSTG5Y","name":"Intermittent outages in the manage portal","status":"resolved","created_at":"2023-11-26T00:10:15Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-11-26T02:49:02Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HG4RFHVBKCV6254E029JD9TP","body":"Service has been restored.","created_at":"2023-11-26T02:49:02Z","display_at":"2023-11-26T02:49:02Z","incident_id":"01HG4FCT1V1J45K4E0F4GSTG5Y","status":"resolved","updated_at":"2023-11-26T02:49:02Z"},{"id":"01HG4R5Y8S32YJAB9K0NYCJ2SZ","body":"Service has been restored.","created_at":"2023-11-26T02:43:47Z","display_at":"2023-11-26T02:43:47Z","incident_id":"01HG4FCT1V1J45K4E0F4GSTG5Y","status":"identified","updated_at":"2023-11-26T02:43:47Z"},{"id":"01HG4JTB5WNYDEDH9PGJN5QB5K","body":"We're having difficulties with our SSL certs on our manage portal and API. ","created_at":"2023-11-26T01:10:04Z","display_at":"2023-11-26T01:10:04Z","incident_id":"01HG4FCT1V1J45K4E0F4GSTG5Y","status":"identified","updated_at":"2023-11-26T01:10:04Z"},{"id":"01HG4FCT1VV4M07DFEPGFFFMDE","body":"We're experiencing intermittent outages in our management portal and are actively investigating the issue.","created_at":"2023-11-26T00:10:15Z","display_at":"2023-11-26T00:10:15Z","incident_id":"01HG4FCT1V1J45K4E0F4GSTG5Y","status":"investigating","updated_at":"2023-11-26T00:10:15Z"}]},{"id":"01HDSQJBFC8AN1SH27Y455ZQCN","name":"Customers receive repetitive emails after interacting with prematurely released roadmap feature","status":"resolved","created_at":"2023-10-27T23:30:03Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-10-27T23:51:53Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HDSRTBBG2RJHYX5WCW7YMSKB","body":"The feature in development is no longer visible to our customers, and all the emails have been stopped.","created_at":"2023-10-27T23:51:54Z","display_at":"2023-10-27T23:51:53Z","incident_id":"01HDSQJBFC8AN1SH27Y455ZQCN","status":"resolved","updated_at":"2023-10-27T23:51:54Z"},{"id":"01HDSQJBFC353NQG60ATSYZ5ZE","body":"There was a feature in development that was not supposed to be released that some customers had active on their page related to changing stages for roadmap items. When a customer would interact with this modal it would send emails to the subscribers and team members of the roadmap item. This job was erroneously failing and causing it to continuously send emails to these subscribers and team members. We have identified the issue and are preventing users from interacting with this feature as it is still in development and not meant for our customers. We have shut off the jobs that were continuing to send emails and no customer should receive further emails.","created_at":"2023-10-27T23:30:03Z","display_at":"2023-10-27T23:30:03Z","incident_id":"01HDSQJBFC8AN1SH27Y455ZQCN","status":"monitoring","updated_at":"2023-10-27T23:30:03Z"}]},{"id":"01HA8CDSCTES1H02J4JW38RD4H","name":"Announcements unavailable on pages with RSS feed enabled on the project","status":"resolved","created_at":"2023-09-13T23:01:08Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-09-13T23:39:02Z","impact":"major","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01HA8EK67SDAX7NZF981F5ZM2P","body":" Service to announcements on customer pages has been restored.","created_at":"2023-09-13T23:39:02Z","display_at":"2023-09-13T23:39:02Z","incident_id":"01HA8CDSCTES1H02J4JW38RD4H","status":"resolved","updated_at":"2023-09-13T23:39:02Z"},{"id":"01HA8EB384C7JA226RRVQZE02Z","body":"We have deployed a fix and are monitoring the issue.","created_at":"2023-09-13T23:34:37Z","display_at":"2023-09-13T23:34:37Z","incident_id":"01HA8CDSCTES1H02J4JW38RD4H","status":"monitoring","updated_at":"2023-09-13T23:34:37Z"},{"id":"01HA8D1VW7T76DT94J6DQH2X1N","body":"We've identified the issue causing this and are working on a fix - this should be out shortly","created_at":"2023-09-13T23:12:06Z","display_at":"2023-09-13T23:12:06Z","incident_id":"01HA8CDSCTES1H02J4JW38RD4H","status":"identified","updated_at":"2023-09-13T23:12:06Z"},{"id":"01HA8CDSCT1MA87F4V0D99XKS2","body":"Announcements are currently unavailable to view on pages with RSS feeds enabled","created_at":"2023-09-13T23:01:08Z","display_at":"2023-09-13T23:01:08Z","incident_id":"01HA8CDSCTES1H02J4JW38RD4H","status":"investigating","updated_at":"2023-09-13T23:11:23Z"}]},{"id":"01H9K2CCCQX4D28CPQYQCDVX2M","name":"Embed Analytics lagging reporting.","status":"resolved","created_at":"2023-09-05T16:21:33Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-09-05T21:19:24Z","impact":"minor","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01H9KKDR56JKB9YVTWS3TRC7TY","body":"We have resolved the issue and ensured that analytics recorded outside of our recent scheduled maintenance window have been updated accurately.","created_at":"2023-09-05T21:19:24Z","display_at":"2023-09-05T21:19:24Z","incident_id":"01H9K2CCCQX4D28CPQYQCDVX2M","status":"resolved","updated_at":"2023-09-05T21:19:24Z"},{"id":"01H9K2CCCQ9YFWBS3CFY37VJTY","body":"We have identified an issue where our embed viewing analytics are delayed in reporting. The issue is being monitored, and all data will be restored shortly.","created_at":"2023-09-05T16:21:33Z","display_at":"2023-09-05T16:21:33Z","incident_id":"01H9K2CCCQX4D28CPQYQCDVX2M","status":"monitoring","updated_at":"2023-09-05T16:21:33Z"}]},{"id":"01H9926CXBTCK02Q4S13K1AG54","name":"Embed CORS Issue","status":"resolved","created_at":"2023-09-01T19:05:53Z","updated_at":"2026-03-12T18:18:38Z","resolved_at":"2023-09-01T19:28:17Z","impact":"critical","page_id":"01GZKJ3NDY6EN3SYFYEQRDBS2M","incident_updates":[{"id":"01H993FDPDNRQWWNBSP9KX88Q6","body":"We had an outage related to our recent migration due to CORS issues with the Embed application. The CORS policies were updated and we are operational again.","created_at":"2023-09-01T19:28:17Z","display_at":"2023-09-01T19:28:17Z","incident_id":"01H9926CXBTCK02Q4S13K1AG54","status":"resolved","updated_at":"2023-09-01T19:28:17Z"},{"id":"01H9926CXBJ4WN6S5KBBJ17RFP","body":"There is a CORS issue that is preventing the LaunchNotes Embed from loading","created_at":"2023-09-01T19:05:53Z","display_at":"2023-09-01T19:05:53Z","incident_id":"01H9926CXBTCK02Q4S13K1AG54","status":"investigating","updated_at":"2023-09-01T19:05:53Z"}]}]}